July 24, 2023

Dear Tea Runners member, 

For the past 6 years, we have been using Cratejoy to manage our subscriptions. Tea Runners has grown into so much more and Cratejoy is no longer suitable to manage the many features we offer our customers.

To continue bringing you the best tea subscription service possible, we have built our own custom app on Shopify.  Our new app offers many advantages that we simply cannot offer on Cratejoy, such as:

• A much simpler system for customizing your monthly boxes.
• The ability to add a 5th tea to your subscription box.
• Easier control over your delivery schedule, with the ability to pause & resume.
• The ability to view a history of all the teas you've received& rate them. 
• Gift recipients can have complete control over their account.
• And a lot more…

As of July 2023, we are no longer offering customers subscribed on Cratejoy the ability to customize their monthly boxes. 

In order to customize your monthly boxes, you must upgrade your account. 

 

Step 1
Go to www.tearunners.com (USA) or www.tearunners.ca (Canada) and sign yourself up for a new subscription.

Step 2
Contact us to let us know, and we will refund the unshipped shipments on your Cratejoy account and cancel your Cratejoy subscription.

We recommend you take action between the 25th and 1st of the month to avoid any potential duplicate shipments. 

If you are a gift recipient or gift buyer, please contact us directions on how to upgrade. 

 

Need Help? 

If you have any questions about upgrading your account, please contact us and we'll be happy to help.