After signing up, we allow 24 hours to receive customization requests on your first box. You will receive an email with a link to our customization form.
Gift recipients cannot customize their first box, but the gift purchaser can do it for them.
Gift recipients can customize their second box onward and do not need to login to an account.
CUSTOMIZING REGULAR SHIPMENTS
On the 25th of the month we send an email to our entire mailing list announcing what teas are coming next month. (We also post it on our blog.)
To customize your box, simply review what teas are coming and click the “Request Customization” button. This will take you to a form that allows you to select which tea you want to remove and which tea you want to replace it with.
All customization requests must be received by end of day on the 1st of the month.
Whether you're a regular subscriber or a gift recipient, you do not need to login to an account to make a customization request. All we need is the name on your shipping label.
You can customize your entire box (all 4 teas) if you like. To request more than one customization, simply refresh the form and fill it out again.
In 2021 we will be introducing a completely updated customization system. Stay tuned.
CAN YOU STORE MY PREFERENCES ON FILE?
At this point in time, we do not have the ability to keep preferences and allergies on file for each customer, but we are working towards it. In order to customize your box you’ll need to review what’s coming next and request a swap.
WHAT TEAS CAN I CHOOSE?
You are able to remove any tea and replace it with any other tea offered that month. We usually offer about 15 teas to choose from every month.
Please note that our Pure Tea Box — which costs $5 more per box — contains some more expensive teas that cannot be swapped into our Original, All Black, or Herbal boxes.