How to Customize Your Tea Runners Subscription Boxes
Please note customization is only possible for subscriptions created through our app on tearunners.com and tearunners.ca. Subscriptions on Cratejoy and Amazon cannot be customized.
Normal Subscriptions
For new sign ups, you can customize your first box on Step 2 of checkout.
For ongoing shipments, if you are set to receive next month's box, you will be notified via email on the 25th of the month that it's time to customize your box. To customize, simply login to your account and use our customization tool.
You have until the end of the month to submit customizations, and if you miss the deadline, you'll be shipped the 4 teas curated for that box.
Gift Subscriptions
Gift recipients cannot customize their first box, but the gift buyer can do it for them on checkout. Gift recipients can customize all future boxes from within their account.
Gift buyers can also customize boxes for their recipient.
Reminders to customize and deadlines
Customization is open from the 25th until the last day of the month. If you do not customize in this time, you can no longer do so, and you will be sent the default 4 teas for the box you're subscribed to.
If you are set to receive a box the following month, our system will send you an email on the 25th to remind you to customize. For reasons outside our control, we cannot guarantee successful delivery of this email. However, the email is simply a reminder, and you do not need to receive it to customize your box. Just make sure to log in to your account between the 25th and the last day of the month to customize the following month's box.
Subscriptions created via Gift Card
If you're purchasing a subscription using a gift card, these are considered "normal" subscriptions, not gift subscriptions.