Hello Amazon Customers,
Tea Runners is very proud to have been invited onto Amazon's new subscription box platform. This new platform by Amazon is by invitation-only, and we were selected based on the quality of our product, our great customer service, and our sky-high member reviews.
Amazon subscriptions operate a little differently than subscriptions through our website because the two platforms run independently of each other.
Please see below for more info, and contact our customer support if you have any questions.
Managing Your Amazon Subscription
Please note all account management is done through your account on Amazon. You do not have an account through our website.
We do not have access to your Amazon account and cannot make any changes for you.
Your subscription will renew on the same day you signed up. For example, if you signed up on January 5th, your renewals will always occur on the 5th of the month.
Your renewal date determines the monthly box you will be shipped. For example, a renewal that takes place on January 28th is for the January box, even though you'll receive it in February.
The only way to switch boxes is to cancel your current subscription and sign up for a new one. Please be aware if you receive this month's box, cancel and resubscribe to another box, you might receive two boxes that month with overlapping teas.
HOW TO CANCEL YOUR SUBSCRIPTION
Only you can cancel your subscription because we do not have access to your Amazon account.
Login to your Amazon account
Hover over the "Your Account" area on the top right, and go to the drop down item called "Memberships & Subscriptions"
You should see Tea Runners on that page. Click "Manage Subscription" link.
Click End Subscription and Confirm.
About the Teas
WHAT TEAS WILL I RECEIVE?
We post what teas are coming next month on the news page of our website, however, this page is intended for customers who have signed up through our website. Although Amazon subscribers receive exactly the same teas, they may not be delivered on exactly the same schedule.
CAN I CUSTOMIZE MY AMAZON BOX?
Unfortunately no. We cannot offer the ability for Amazon customers to customize their boxes because we are forbidden from collecting additional information from Amazon customers.
HOW OFTEN ARE TEAS REPEATED?
In general, we don't repeat a tea in our Original Box for 10-12 months. For our Herbal, Pure, and Black Tea boxes we won't repeat a tea for 6-8 months.
It is required in our Amazon agreement that all boxes are shipped within 7 days, however we almost always deliver your box to the post office within 24-48 hours of your order, Monday to Friday.
Monthly boxes aren't usually ready until the 5th-6th of the month, so if you signed up between the 1st and 5th your box may not ship for an extra few days.
All shipping is done via USPS. It usually takes 1-3 days for our boxes to be delivered across the USA.